Where I can get my order?
You can receive it at the address you choose: address, work, etc. Never in the post office box.
How long will it take to get my order?
For shipments to mainland Spain and Portugal, the delivery time is a maximum of 3 working days (24-72h) from leaving our facilities.
Shipments to Ceuta, Melilla, the Balearic Islands, the Canary Islands and other countries of the European Union from 4 to 7 working days.
As the shipping cost?
Mainland Spain and Portugal: 3.99 €.
Balearic Islands, Ceuta, Melilla and the Canary Islands: 5.99 €
Other countries of the European Union: 13.99 €
* Free shipping to Spain and Portugal from 80 €.
What is the delivery process?
The delivery of the order will be made at the address you specified during the purchase process on the web. If the indicated carrier is MRW, it will send you a text message indicating a delivery date, a link where you can modify it and a tracking number. Once the package is to be delivered, in the case of being absent, the messenger will try to locate you by phone. If it fails, a second delivery will be attempted. If the delivery could not be made during this second attempt, the package will be deposited in the agency until a new delivery date is agreed.
In the event that 15 days have elapsed since your order is available for delivery and the order has not been delivered for reasons not attributable to us, the courier service will return the package. As a result of the redirection of the package, the customer must pay again the amount of shipping costs so that we can send the package back to your address.
* NOTE: If the selected carrier is "CORREOS" you must write an email to firstname.lastname@example.org requesting the tracking number. In this email you must include the following information: Full name of the person who placed the order and reference of the order.
You can also track your order in the "My Account / Order History" section on the web. Your order will be delivered at any time of the day between 8:00 am and 8:00 pm Monday through Friday except holidays.
* Saturdays and Sundays deliveries are not made. It may be that in times of great movement such as Christmas, our carrier reinforces the service and makes deliveries also on Saturdays.