Returns and exchanges
CAN I EXCHANGE AN ITEM?
Yes, if you need a different size, color, or product, you can request an exchange through our exchange and returns platform.
WHAT SHOULD I DO TO RETURN AN ITEM?
If you wish to make a return, you can easily manage it through our exchange and returns platform using the following link
DO YOU ACCEPT RETURNS?
Yes. We accept returns on all clothing items, including those purchased during sales periods.
Accessories cannot be returned: earrings, headbands, stoles and capes, frock coats, handbags, and any other accessory.
Once the return is approved, the customer may choose between:
- A refund via the same payment method used for the purchase.
- Store credit for future purchases at Feversave.
In certain promotional cases or special campaigns, Feversave may offer more advantageous conditions for returns made via store credit.
The credit remains available in the customer's Feversave account and can be used for their next purchases.
WHAT IS THE DEADLINE FOR MAKING A RETURN?
The deadline for requesting a return is 14 calendar days from the receipt of the order.
Once the return has been communicated within the legal period of 14 calendar days, the customer must send the products back without undue delay, and in any case, within 14 calendar days following the communication of their decision to withdraw from the contract.
Feversave reserves the right to refuse returns communicated or sent outside of the deadline. In the event that items are received with a decrease in value resulting from handling other than what is necessary to establish their nature, characteristics, and functioning, Feversave may deduct such decrease from the amount to be refunded.
Garments must be returned, preferably:
- unworn;
- in perfect condition;
- and with their original tags.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR INCORRECT ITEM?
If you receive a defective or damaged item, or one that is different from the one ordered, contact our customer service team as soon as possible by writing to pedidos@feversave.com, indicating your order number and a description of the issue.
Feversave may request photographs or other necessary information to verify the issue and expedite the process.
Once the case is reviewed, Feversave will offer the customer, as appropriate and in accordance with applicable regulations:
- repair of the product;
- replacement with an identical one;
- a proportional price reduction;
- termination of the contract with the corresponding refund;
- or any other legally applicable solution.
Claims will not be accepted when the defect or damage is the result of misuse, an accident, incorrect handling, or normal wear and tear derived from the product's use.
Legal consumer warranty rights will apply in accordance with current legislation and will not be conditioned upon the preservation of the original tags.
RETURN COSTS
Spain and Portugal
- Peninsula from €6.50
- Balearic Islands €9.50
- Canary Islands, Ceuta, and Melilla (managed by the customer)
European Union
- Cyprus and Moldova (managed by the customer)
- Rest of European Union countries €24.99
Rest of the world
- Managed by the customer
Return costs may be deducted from the amount to be refunded or from the store credit generated, except in cases of defective products or errors attributable to Feversave.
WOULD YOU RATHER SEND THE PACKAGE YOURSELF?
If you prefer, you can also manage the return through any tracked courier service, assuming the shipping cost.
The package must arrive at our facilities within the established return period.
Feversave S.L C/ Balance 42, Mairena del Aljarafe Sevilla, 41927 (Spain)
Garments must be sent in perfect condition and with their original tags.
HOW WILL I RECEIVE THE REFUND FOR MY RETURN?
Once the return is received and inspected at our warehouse, we will proceed with the refund using the method selected by the customer.
The refund may be made:
- to the original payment method;
- or via store credit, if the customer chose that option.
The process may take between 7 and 14 calendar days from the receipt and validation of the return.
HAVE YOU RECEIVED MY RETURN AT THE WAREHOUSE?
Once the return is processed, you will receive an email notification confirming the refund or the issuance of store credit.
If you sent the package yourself, you can check the shipment status using the tracking number provided by the transport company.
WHAT SHOULD I DO IF MY REFUND AMOUNT IS INCORRECT?
If you believe there is an error in your refund amount, you can contact our customer service team by writing to pedidos@feversave.com and we will review your case as soon as possible.
REFUND OF SHIPPING COSTS
When the customer exercises their legal right of withdrawal within 14 calendar days of receiving the order, Feversave will refund the full amount of the returned products and the standard shipping costs paid in the original order.
Additional costs derived from the customer choosing a delivery method other than the standard delivery offered by Feversave (e.g., express shipping or premium services) will not be refunded.
Return costs are to be borne by the customer, except in cases of defective products, incorrectly sent products, or any other scenario where responsibility is attributable to Feversave.
The refund will be made using the same payment method used by the customer for the purchase, unless they have expressly opted to receive store credit.
The refund will be issued within a maximum period of 14 calendar days from the communication of withdrawal; Feversave may withhold it until the goods have been received or until the customer provides sufficient proof of their return, whichever occurs first.
