Shipping and delivery
HOW MUCH DOES SHIPPING COST?
Spain and Portugal:
- Shipping to the peninsula starts from €4.99.
- Shipping to the Balearic Islands, Ceuta, and Melilla costs €5.99.
- Shipping to the Canary Islands costs €8.99.
European Union:
- Shipping to any country in the European Union costs €15.99.
Rest of the world:
- Shipping to countries not mentioned above will cost €19.99.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
The total delivery time consists of two phases: order preparation time and transit time.
Preparation: Once your purchase is confirmed, we prepare and dispatch your order within 1 to 2 business days.
Transit (counting from when the order leaves our facilities):
Spain and Portugal:
- Peninsular Spain: 1 to 3 business days.
- Balearic Islands, Ceuta, and Melilla: between 3 and 5 business days.
- Canary Islands: between 3 and 5 business days. In case of customs retention, the period could increase by 2 or 3 additional business days.
Rest of the world:
- Any country (except Spain and Portugal): between 4 and 7 business days.
In summary, including preparation and transit, you will receive your order within approximately, from the confirmation of purchase:
- Peninsula, Balearic Islands, Ceuta, and Melilla: up to 7 business days.
- Canary Islands: up to 10 business days (plus possible customs delays).
- European Union and rest of the world: up to 9 business days.
In any case, and except for force majeure, the order will be delivered within a maximum of 30 calendar days from the confirmation of purchase.
WHICH COURIER COMPANY WILL DELIVER MY ORDER?
For shipments to Spain and Portugal, we primarily work with Correos Express.
For shipments outside Spain and Portugal, we primarily work with DHL Express.
CAN I TRACK MY SHIPMENT?
Yes. We will send you an email with a tracking number when your order leaves the warehouse.
WHAT HAPPENS IF THE SHIPPING ADDRESS IS INCORRECT?
If you have not provided the correct delivery address, you will be responsible for the costs incurred to reship the package to the correct address. If you do not wish to receive the package for this reason, the customer will be responsible for the costs of returning the package to our warehouse.
